Privacy Policy and Terms and Conditions
Terms & Conditions
Psychic Dinners Events:
* Must be 18 +
16 - 17 allowed with parental permission and attendance as long as it complies with the venue's policies. Some venues are pubs and may not allow anyone under 18. Please ask Cherry before you book a ticket.
If you are unable to attend due to covid or for other unavoidable circumstances you may transfer your ticket to another venue/date as long as you notify us at least 12 hours before the event and/or within 12 hours of the event, you may pass your ticket to a friend/family member. Please be aware it is illegal to resell your ticket. I am here to help you any way I can. Please call Cherry for assistance ~ 0412 436 320. Refunds are given on a case by case basis. Please be aware we are not required to give a refund if you simply change your mind.
★ eCommerce – Your booking or store purchase is not confirmed until payment has been received and an order confirmation has been sent. Stock issues for shop items or technical glitches can happen from time to time.
★ Payment – payment is required at the time of booking an event or item purchased from the shop. Payment options are: online or over the phone in the case of website complications, processed via the Square POS; or bank transfer - for bookings only
★ Refunds – Australian Consumer Law states:
We are not required to provide a refund or replacement if you simply change your mind.
For store products you can choose a refund or exchange if an item has a major problem. This is when the item:
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has a problem that would have stopped someone from buying the item if they had known about it
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is unsafe
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is significantly different from the sample or description
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doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Please keep your proof of purchase—e.g. your receipt.
Regarding tickets purchased - If you are no longer able to attend due to covid or for other unavoidable circumstances you may transfer your ticket to another venue/date as long as you notify us at least 12 hours before the event. You may also pass your ticket to a friend/family member. Please do not resell your ticket. I am here to help you any way I can. Please call Cherry for assistance ~ 0412 436 320. Refunds are given on a case by case basis. Please be aware we are not required to give a refund if you simply change your mind.
★ Discounts and Coupon Codes – please read any details carefully
★ Bookings Held – if you have opted to have your paid booking held for a later date it will be held for up to 12 months. Please contact Cherry if you require an extension.
★ Gift Vouchers – there is no expiry date. To redeem a gift voucher please contact Cherry directly.
★ Postage and delivery – in most cases products purchased will be posted or delivered within 1-2 business days. You may also pick up your purchases in person by appointment.
★ Intellectual Property – all digital and printed material created by or for Psychic Dinners is protected by Copyright Law. This includes logos, advertising and marketing material, printed/laminated cards and posters used at Psychic Dinners events, and any other designs used by Psychic Dinners.
★ Dispute Resolution –
Inquiries and complaints
For any concerns, complaints or enquiries please contact me directly - Cherry, 0412 436 320 or cherry@psychicdinners.net.au. I am here to help. Please allow up to 2 days for me to respond to any complaints. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with the response to a complaint, you have the right to contact the Office of Australian Information Commissioner at www.oaic.gov.au/ to lodge a complaint.
This Privacy Policy was last reviewed and updated on: 20 October, 2022
Privacy Policy
Anamchara Pathways/Psychic Dinners/Soul to Heart values and respects the privacy of the people we deal with. We are committed to protecting your privacy and complying with the Privacy Act 1988 and other applicable privacy laws and regulations.
This Privacy Policy describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
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name
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email address
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phone number
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
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interact with us over the phone;
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interact with us in person;
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interact with us online;
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participate in surveys or questionnaires;
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attend a Psychic Dinners event;
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subscribe to our mailing list;
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subscribe to our Loyalty Program;
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apply for a position with us as an employee, contractor or volunteer
Collecting personal information from third parties
We may also collect your personal information from third parties or through publicly available sources, for example from Facebook or a venue if you contact them directly regarding a Psychic Dinner. We collect your personal information from these third parties so that we can contact you.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
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provide you with information or services that you request from us;
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deliver to you a more personalised experience and service offering;
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improve the quality of the services we offer;
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internal administrative purposes
Disclosure of Personal Information to Third Parties
Your personal information (name, phone number and any dietary needs) will be shared with the venues for the purpose of organising seating and dietary.
How do we protect your personal information?
Psychic Dinners will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
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having security of my premises and databases / records;
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access to only personnel who need that personal information to effectively provide services to you;
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having technological measures in place (for example, anti-virus software); a secure https website.
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permanently deleting/shredding any spreadsheets/guest lists with your personal information on it
Online activity
Cookies
The Psychic Dinners website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Psychic Dinners website.
We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Website analytics
Our website uses Wix and Google to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
Direct marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in by email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications. You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
Psychic Dinners will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 2 days. We will deal with such a request by following the procedure outlined below:
● Calling you directly to respond to your request to ensure it is you making the request.
Links to third party sites
Psychic Dinners website may contain links to websites operated by third parties. If you access a third party website through our website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Inquiries and complaints
For complaints about how Psychic Dinners handles, processes or manages your personal information, please contact Cherry. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 2 days for Psychic Dinners to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Psychic Dinner’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner at www.oaic.gov.au/ to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Contact number
0412 436 320